An investigation carried out by energy regulator, Ofgem, has found errors with more than 34,000 prepayment meter customer accounts with Octopus between October 2016 and October 2023.

An initial $12.14 billion investment is committed to Britain’s high-voltage electricity network, with a further $1.77 billion ...

Octopus Energy has been forced to refund £1.5 million to customers following an Ofgem investigation. The nation's largest ...

The UK's largest energy supplier has been forced to refund customers after Ofgem found that over 34,000 prepayment meter ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

Ofgem fines Octopus Energy £1.5m for failing to issue final bills to thousands of prepayment customers. The supplier claims ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer.

The gas and electricity supplier will be paying the hefty sum after regulator Ofgem found more than 34,000 prepayment meter ...

The payout includes £231,000 of credit remaining on accounts when they were closed, energy regulator Ofgem has said.

The regulator found more than 34,000 pre-payment meter customers between 2014 and October 2023 did not receive final bills ...

FTSE 100 company undergoing quarterly reviews by energy regulator in relation to investment in its high-voltage cables ...