Even the most efficient systems can fall apart when people stop paying attention. When a bus driver’s designated stop kept ...

LaTasha Williams has been using the WAVE transit system for two years. She was surprised when the bus that takes her to work never showed up at her stop Tuesday on University Boulevard.

Kabe Storey, another student, said he grew more concerned when the bus skipped the second stop on its route near the high school. Lucy also noticed. “I was like, ‘Peter, you missed the stop,’ and then ...