Rule-Based Sentiment Analysis. Rule-based sentiment analysis has been around since the early 2000s. This approach involves searching the text of customer interactions to identify words and phrases ...

Most companies, especially those with SaaS offerings, focus considerable attention on running programs to measure the health of their customers. Little is done to organize the data and mold it into a ...

Customer Sentiment Analysis In response to the limitations of star ratings, businesses are increasingly turning to customer sentiment analysis to gain deeper insights into consumer experiences.

Which is to say, if you don’t return as a Spectrum customer, the company will go after, or keep going after, your credit score. That’s not a promotional offer. It’s a shakedown.

Here's what to look out for on a fairly quiet Friday for economic and earnings news: Monthly eurozone industrial-production data at 5 a.m. ET. will give clues as to how the energy standoff with ...

Sentiment analysis has helped some of the world’s biggest brands understand their customer sentiment and enabled them to plan the best long-term strategies and train their employees better.

Customers must call Spectrum’s customer service line -- (855) 707-7328 -- to request one. Spectrum said it will determine the amounts on a case-by-case basis.

Customer sentiment data is comprised of information from a combination of sources: web analytics, surveys, social listening, usability testing, one-on-one meetings and various other channels.