The Dillon Amphitheater had a blockbuster summer season, hosting more live music events than ever before while also drawing ...

Trustees praised the district’s “net promoter score,” a metric traditionally used by businesses across industries to measure ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

As organizations evolve, ensuring the right customer experience is a critical task. Many companies measure their Net Promoter Scores proactively and make the right improvements needed. On the other ...

HBS faculty comprises scholars and practitioners who bring leading-edge research, extensive experience, and deep insights into the classroom, to organizations, and to leaders across the globe. We ...

Additionally, we observe an increase in our net promoter score when these options are surface to seller, an additional proof ...

Building brand trust creates loyal customers, inspires advocacy and drives lasting growth. By going beyond standard metrics, ...

Hagerty Inc Class A ( (HGTY) ) has shared an announcement. Hagerty, a leader in the classic car insurance industry, is experiencing remarkable ...

In its latest earnings report, Hagerty highlighted its commitment to customer satisfaction, reporting a Net Promoter Score of 82 and a customer retention rate of 89% for 2024. The company is on track ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

"We are delighted to be able to celebrate this award alongside bp and our technology partner, Thought Industries," said Ben Hartfield, senior director at The Hackett Institute ®. "The award-winning ...