Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

HBS faculty comprises scholars and practitioners who bring leading-edge research, extensive experience, and deep insights into the classroom, to organizations, and to leaders across the globe. We ...

The shrinking marketplace, decline in “transacting Pros” on the platform, and lower monetized transactions will likely bring ...

Hagerty Inc Class A ( (HGTY) ) has shared an announcement. Hagerty, a leader in the classic car insurance industry, is experiencing remarkable ...

Cruise lines in China are moving quickly to adjust shore excursion options, they said at the recent 2024 Shanghai ...

How Citizens Cash Flow Essentials platform is a one-stop-shop for their customers' cash flow management needs, meeting each customer where they are at in their journey.

Platform enables brands - from influencers to operators - to create net new and market-tailored connected experiences JERSEY CITY, NJ / ...

MATRIXX Software, a global leader in 5G and digital monetization solutions, today announced it has extended its partnership with Orange Romania, a leading communications service provider (CSP) in ...