Business Process Outsource is a multi-billion dollar industry and is going to be massive in times to come. But what has ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

City Council Chairman Phil Lakin also praised the staff of the 911 Center and thanked the Housing, Homelessness and Mental Health Task Force for its work in helping identify gaps in the system, ...

MANILA – Mandarin-speaking agents are now available to cater to Chinese tourists when they call the government-funded Tourist Assistance Call Center, the Department of Tourism (DOT) said Tuesday. The ...

The kings of these calls are as follows: Nets (136 O-Fouls & 100 SCVs), Timberwolves (52 kicked balls & 28 DoG), Grizzlies ...

The Fresno City Council awarded a construction contract to a San Diego company for its newest 911 emergency call center. The ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

However, the Terrapins were able to call their final timeout and get some breathing room before making the definitive play. After the timeout, Queen took the inbound pass and dashed toward the ...

Advertisement On Friday night, game tied, 2.8 seconds left, Houston ball, Sampson huddled with his staff and debated what to call ... able to jump with Houston center Joseph Tugler.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...

"Let the guy get to the rim. They're not going to foul you. With that kind of time, just me, you call a timeout, now you've got to worry about what he's doing, how he's playing, the inbound, what are ...