Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

Reports Q1 revenue $2.32B vs. $2.5B last year. Philippe Krakowsky, CEO: “Results in the first quarter were consistent with our expectations. As ...

The key to success on Instagram lies in leveraging analytics effectively. By diligently tracking your metrics, you can ...

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

TeleVox launches Insights360, the only cloud-based analytics solution that records and analyzes every aspect of patient call experiences from ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

If you don’t allow this use, then ads shown to you may be less relevant. Third party analytics cookies to understand how ...

Within Administrative Operations (AO), the Analytics and Information Management (AIM) team plays a critical role in transforming raw data into meaningful intelligence that drives decision-making, ...

We are excited to welcome Daniel and eager to support his leadership in charting a bold future for Film at Lincoln Center.” Stern added that a seven-person board committee, along with recruiting ...

To view Conversation Summaries, enable summaries in Copilot Service admin center by going to Insights and then Summaries. If a summary was generated when the call ended, it will be displayed.

To fight back, SEPTA cameras mounted on buses along several high-ridership Center City routes will start to record offenders April 16. “It’s really a congestion-fighting program and the goal is also ...