(CBS News) Apple product owners are some of the most loyal customers and now a new study suggests that the company's in-store Genius Bar may be a large factor in attracting repeat customers. According ...

My iPhone was charging with all the consistency of two consecutive Donald Trump pronouncements. This meant one thing: I'd be forced to visit a place that makes me feel like a stray chicken claw inside ...

The Genius Bar is the technical support counter available exclusively at Apple Store locations. The employees are trained at the Apple corporate headquarters, and are able to help with both hardware ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars never ...

Apple is readying a pair of notable improvements for Apple Store Genius Bars to be rolled out over the next couple of months, according to sources. Currently, Apple Stores allocate a fixed amount of ...

Apple is trialing a new in-and-out store concept in California as it prepares for an unprecedented annual fall hardware launch cycle set to take place in the era of coronavirus. Dubbed "Apple Express, ...

Apple's new retail chief is reportedly planning to overhaul its in-store repair service. I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart ...

9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7. Try it now. Even though Apple arguably makes some of ...

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This Arizona college IT organization took an idea from Apple to build a better relationship with its faculty and staff "customers." Help Desk Manager David Smith helps a user at Chandler-Gilbert ...

While the Genius Bar is the focal point of the Apple Store, it turns out the idea was initially panned by late Apple co-founder Steve Jobs. On the Recode Decode podcast, Apple's former retail chief ...