Pony.ai (NASDAQ:PONY) and Tencent Cloud have forged a strategic collaboration to integrate Pony.ai's autonomous ride-hailing service into Tencent's WeChat and Tencent Maps, the companies said in a ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Ashley Willis, an Indiatlantic Police Department 911 dispatcher, was recently honored with the Florida Finest Service Award ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed ...

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Nvidia's growth runway remains extensive, despite near-term macro issues. Click here to check out my updated look at NVDA ...

As artificial intelligence continues to reshape industries across the globe, educators at UNCA grapple with how to ...

AI is graduating from recognition to reasoning—and organizations must follow suit by scaling their computing power with ...

The tech sector has always put a premium on resource efficiency, engineering innovation, and performance. And that’s where ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...