Nobody wants to look silly yelling at an AI in a meeting. Making voice agents work at the office is more about "human" feel ...

A sting on a would-be recruit for a local company blows the lid on a global scam funnelling hundreds of millions of dollars to Pyongyang and sparking security fears.

The solicitor's office criticized the state's Hemp Farming Act for lacking guidance on how to enforce violations, and SLED ...

A local marketing firm created an immersive experience in which co-workers solve workplace challenges in fictional settings.

At REMAX Advantage, Speculo Remi backs up inbound calls while Shilo analyzes calls, creates tasks and tailors agent coaching.

CrowdStrike, Cisco, Palo Alto Networks, Microsoft and Cato CTRL all shipped agent identity frameworks at RSA Conference 2026 ...

Christine Banfield and Joseph Ryan were murdered in her Northern Virginia home on Feb. 24, 2023, in a scheme carried out by ...

AI agents just powered personalized networking for 6,000 HumanX attendees. The results, the risks, and three lessons every AI ...

Here’s a question I think worth pondering for customer experience (CX) leaders developing their artificial intelligence (AI) ...

Kimberly Storin, Zoom's lead marketer, shares insights behind its ad campaign with Bowen Yang, highlighting user affinity for ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

Agents and brokers are expanding AI from lead response to CRM and call coaching, as 82% of agents report using AI.