The company maintained a solid net promoter score leadership position, reflecting strong customer relationships and ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

The shrinking marketplace, decline in “transacting Pros” on the platform, and lower monetized transactions will likely bring ...

HBS faculty comprises scholars and practitioners who bring leading-edge research, extensive experience, and deep insights into the classroom, to organizations, and to leaders across the globe. We ...

Cruise lines in China are moving quickly to adjust shore excursion options, they said at the recent 2024 Shanghai ...

Kári Thor has a MSc in Advanced Marketing & 3 previous startup exits. The net promoter score (NPS) has been heralded as the gold standard for measuring customer loyalty and satisfaction in the ...

Platform enables brands - from influencers to operators - to create net new and market-tailored connected experiences JERSEY CITY, NJ / ...

MATRIXX Software, a global leader in 5G and digital monetization solutions, today announced it has extended its partnership with Orange Romania, a leading communications service provider (CSP) in ...

The Dillon Amphitheater had a blockbuster summer season, hosting more live music events than ever before while also drawing ...

John Lewis put its products, flagship store and a family focus at the heart of its Christmas ad, which has seen its best ...