Tulsa’s 911 call center and Family & Children’s Services are teaming up to effectively respond to callers experiencing a ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

A law enforcement agency's 9-1-1 dispatchers are often the first point of contact in emergencies, and the tech they use is ...

Take a look behind the scenes at a 911 telecommunications center during National Public Safety Telecommunications Week.

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

(WPBN/WGTU) -- Traverse City Area Public Schools (TCAPS) held two ribbon cutting ceremonies Thursday to celebrate the opening of its Innovation and Manufacturing Centers. The new centers are at ...

Draft legislation in the US Senate threatens to hit data centers serving blockchain networks and artificial intelligence models with fees if they exceed federal emissions targets, according to an ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Forbes contributors publish independent expert analyses and insights. Tom Sanderson is a Barcelona-based writer who covers Spanish football.

In recent years, lawmakers have focused almost exclusively on stopping the flow of illicit fentanyl to combat the opioid overdose crisis. First appearing as a heroin additive in 2012, fentanyl ...

Animal rights activists aiming to force the closure of the Oregon National Primate Research Center wrote to the U.S. Department of Government Efficiency this week urging it to cut funding for the ...