Tulsa’s 911 call center and Family & Children’s Services are teaming up to effectively respond to callers experiencing a ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Navigating TCPA’s Quiet Hours, we discussed a growing wave of lawsuits targeting businesses under the Telephone Consumer ...

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

A law enforcement agency's 9-1-1 dispatchers are often the first point of contact in emergencies, and the tech they use is ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

RYNO Strategic Solutions' new AI call analysis platform, Call Intelligence, helps home service companies boost booking rates ...