Dr. Edward B. Westermann, the Regents Professor of History at Texas A&M-San Antonio, Dr. Wendy Rohleder-Sook, Chair of FHSUs Department of Communication Studies, Law, and Political Science and Dr ...

Guest feedback is one of hospitality’s most underused marketing assets. Too often, glowing reviews sit buried in OTAs or inboxes. But when audited properly, they reveal the real story—moments ...