One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Experts are urging men to call a doctor if they notice a serious ... according to Dr Jiri Kubes of the Proton Therapy Center, and men should pay attention. Dr Kubes said: “If you notice blood ...

“With Insights360, we’re delivering true patient experience data—not just call metrics. This unlocks powerful insights that help healthcare organizations optimize their contact centers ...

the only cloud-based analytics solution that records and analyzes every aspect of patient call experiences from dial to disconnect, including time on hold, self-service actions, transfers to a ...

Boundless opportunity. Read now White Paper Why Your Contact Center Needs a Copilot Better CX requires a partner in precision. Contact center providers who have no plan for copilots should re ...

Scam call centers are metastasizing worldwide "like a cancer," according to the United Nations, which warns the epidemic has reached a global inflection point as syndicates scale up and spread out.

An Amazon VP says the company is still seeing strong demand for data centers. A Wells Fargo report suggested AWS was pausing some data center leasing discussions. Another February analyst note ...

MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call Center. This secure ...

Join the Manchester Evening News WhatsApp group HERE Anyone with information is being urged to contact Lancashire Constabulary, with members of the public told to call 999 immediately if they see him.

UCC Report – Unified Call Center (UCC) Report - Shows the overall performance of the UCC(s) based on selected parameters. Key information is all the averages of all calls received, accepted, forwarded ...

Call centers rely on a wide range of analytics, but actually understanding and making use of this data is often easier said than done. Butler sees AI as a solution for gaining more actionable ...