Entrepreneurial CMO 50 list recognizes fifty chief marketers whose approach to driving growth is charting new paths.

This vibrant city was the most visited in 2024, boasting lively street life, stunning temples, and world class cuisine all at ...

Call centers rely on a wide range of analytics, but actually understanding and making use of this data is often easier said than done. Butler sees AI as a solution for gaining more actionable ...

TeleVox launches Insights360, the only cloud-based analytics solution that records and analyzes every aspect of patient call experiences from ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

Reports Q1 revenue $2.32B vs. $2.5B last year. Philippe Krakowsky, CEO: “Results in the first quarter were consistent with our expectations. As ...

In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive analytics and in-depth analysis. AI call center technology is AI call center technology is ...

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents with AI. Trampoline leverages large language models to ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

Within Administrative Operations (AO), the Analytics and Information Management (AIM) team plays a critical role in transforming raw data into meaningful intelligence that drives decision-making, ...