The bank said it was experiencing a “technical issue” with a third-party vendor, impacting some account services like deposits and payment processing.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X,
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. On Thursday, the bank said the technical issue was the result of a glitch with a third-party vendor.
Capital One has confirmed that it is still experiencing a "disruption" that has been impacting many customers. In an email to customers seen by International Business Times, Capital One acknowledged that its issues began on Wednesday and the disruption impacting the processing of some deposits, payments and transfers.
That vendor, Fidelity Information Services, released a statement late Thursday blaming a local power outage affecting one of its data centers. Capitol One said deposits and payment processing for some consumers, small businesses and commercial banks were affected by the outage.
Additionally, Capital One has not disclosed whether the issue has led to any security or fraud-related concerns. Big picture view: The outage comes a day after Citibank experienced access issues for mobile accounts and ongoing problems with fraud alerts.
Third-party vendor FIS blamed a local power loss and hardware failure for the issue, which Bank of Oklahoma said affected more than two dozen financial institutions.
Curiously, Capital One wasn't the only major bank that faced technical difficulties last week. Citibank also experienced an outage that impacted its mobile app, along with issues related to fraud ...
Capital One customers faced significant disruptions Thursday due to a widespread outage impacting online banking services.
The issues at Capital One after Citibank acknowledged a problem affecting customers' ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts.
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