Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

“Treat them mean, keep them keen” couldn’t be further from the truth when it comes to customer service and customer loyalty. High-quality customer service is essential to a growing or established ...

Everyone today is looking for a knock-your-socks-off customer experience, and they know the best companies out there are already doing it. I saw some great insights on how to do it in More Is More by ...

Pandemic fatigue has taken its toll, chatbots are gaining ground, but for now the phone is still king of customer service channels. Customer experience has taken on a new level of importance for ...

Less than one-third of companies take the time to assess the quality of customer service in their call centers, according to Forrester. That’s bad news–and not just for the customers. Bad service can ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. The best way to ensure ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

There is little more frustrating for us as consumers than really bad customer service. The topic is fresh on our minds thanks to that nightmare call recorded by a journalist trying to cancel his ...

Here’s a cringe-worthy story. You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. A few days later, the package arrives ...