Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

New innovations include expanding AI Companion 3.0 more broadly across the Zoom platform and introducing custom AI agents to orchestrate workflows in Zoom and third-party systems Zoom’s system of ...

Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

As AI agents threaten to upend the broader SaaS landscape, the videoconferencing company views human interactions as a core ...

Continuing its lean into agentic artificial intelligence, Zoom Communications Inc. today introduced the next generation of its AI Companion and its virtual workspace. AI Companion 3.0 designed to help ...