New Features Unveiled at NRF: Retail’s Big Show Support Deskless Workers with Instant Knowledge Access and Real-Time Video Streaming MONTREAL--(BUSINESS WIRE)--WorkJam, the leading digital frontline ...
With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...
Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...