Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

They claim repair requests are dragging on for weeks, appointments are canceled at the last minute, and they're left without the appliances. Sears Home Services says it takes care of every customer as ...

Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a ...

CHICAGO (CBS) -- The Sears bankruptcy is making a lot of customers nervous. They're worried warranties and gift cards are worthless and pending refunds won't be paid. CBS 2 Investigator Dorothy Tucker ...

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RALEIGH, N.C. (WTVD) -- The COVID-19 pandemic is affecting the supply and demand for both new appliances and repairs and parts for those appliances. Frustrated homeowner Tearria Beck-Scott is one of ...

What was once one of America's most popular big box chains is closing another 100 stores by the end of the year. USA Today says the company will start liquidation sales by the end of September, and ...

When you buy something from a retailer's website, it's natural to assume the retailer will also take responsibility for the customer service and returns. But one Sacramento, Calif., woman recently ...

Like many people of a certain age, I’ve always had a soft spot for Sears. For much of my life, it was the go-to store for household appliances, clothing, tools and auto parts. And then there’s the ...

CHICAGO (WLS) -- The Better Business Bureau said Sears has dramatically improved how it handles complaints. The retail giant has also solved problems for people who called the I-Team, including one ...

(Reuters) - Sandy Hetrick drove 15 miles from her home to a Sears in Media, Pennsylvania on Wednesday to buy folding chairs and clothes. Her local Sears in Wilmington, Delaware, the 54-year-old ...