Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

It’s the mobile alert on exactly when an order will be delivered. In other words, it’s about providing customer engagements that are relevant, convenient, responsive and reliable. These brief ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their ...

It would seem that companies are finally catching on, evolving their use of AI, delivering advanced insight at the supervisory level, providing enhanced multichannel customer support, and enabling ...

Best Fares Now is a trustworthy online travel agency that collaborates with Copa Airlines Customer Service to offer flight ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...