Learn how product differentiation can give businesses a competitive edge in today's market by emphasizing unique qualities ...

More and more, companies are beginning to see the value of a good cybersecurity strategy in building trust and protecting the ...

Using data to make business decisions is no longer a luxury; it’s an expectation. For companies looking to grow and gain a ...

To achieve this AI competitive advantage, many companies are continuing to invest substantially in AI technologies. Over the ...

One AI tool is helpful. Five working in sync is transformative. In 2026, SMEs that connect their analytics, forecasting, ...

One key ingredient to ensuring that a company can earn excess returns over time: a durable competitive advantage. If a company has a successful product or service, it won’t be long before rivals try ...

We work with a host of clients, helping them bring sometimes massive spaces at a single location or distributed over the globe into the digital world. The technology enables them to give anyone, ...

Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. Many companies want to go back to the way things were before ...

Corp strategy CORPORATE strategy is often treated as an event: A retreat, a deck, a consultant-led process culminating in a glossy document and a three to five-year plan. Yet the uncomfortable truth ...

This is the second of a three-part series on the strategic competitive advantage, cultural impact of a customer service environment and a working example of how it comes together in a competitive ...