This is a preview. Log in through your library . Abstract A computerized interactive technique for mapping influence diagrams is presented. The technique can be used to elicit influence diagrams for ...

When trying to determine all of the touchpoints firms have with their customers it is a good idea to have an overall customer journey map which shows all the important points on your clients path to ...

I picked up a link to a PowerPoint Introducing Crisis Mapping: An interdisciplinary new field from a Twitter posting. What I like about it is that it contains several elements. This includes the "why?