WAKEFIELD, MA and ORLANDO, FL and SEATTLE, WA--(Marketwire - Jan 14, 2013) - Integrated Voice Solutions (IVS), the industry-trusted architect of customer experience solutions across automated channels ...

OTTAWA, Ontario--(BUSINESS WIRE)--Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced a partnership with RealityCorp that will enable VBVoice ...

Chrysalis Software has announced the first in a series of packaged IVR applications aimed at reducing implementation lead time and overall costs for customers. Chrysalis Software has announced the ...

TEL AVIV, ISRAEL and LONDON, UNITED KINGDOM--(Marketwired - Apr 28, 2015) - MongoDB today announced that Jacada, the customer experience company, powers its award winning cloud-based Visual ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Connect NZ has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution. Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit ...

GAITHERSBURG, Md.--(BUSINESS WIRE)--Symago, a leading provider of Interactive Voice Response (IVR) solutions, announced today the entry of SymRx™, a complete IVR solution for pharmacies, into Epic’s ...

Click-to-connect applications will replace IVR applications over time as multi-modal communications takes off. Click-to-connect applications will replace IVR applications over time as multi-modal ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

Increased competition, deregulation and rising customer acquisition costs highlight the importance of both high-quality customer service and effective management of operating costs. To achieve both, ...