When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...

Discover why the "bad portions" of the user journey are the ones that tend to be remembered, and what to do about it. Picture this: You’re sitting on a train to see a friend of yours you haven’t seen ...

Have you ever felt exhausted after spending time with your partner because of how they made you feel? If the answer is yes, then you’re not alone. When your partner constantly radiates negativity, ...

Your co-worker surprised you with a chocolate chip cookie, but a teammate took a dig at your report. As the day goes on, you’re more likely to dwell on the criticism than the act of kindness. Negative ...

Working with negative people is like running up a hill that never ends. It doesn’t take long for all those pessimistic attitudes to poison everyone. Ultimately, they bring down everyone’s motivation, ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...