Maximus’ Evan Davis explains how agencies can unlock the data inside federal contact centers to deliver faster, more empathetic service at every touchpoint.

Artificial intelligence helps state and local agencies deliver always-on citizen service, streamline operations and generate ...

LITTLE ROCK, Ark. — Scammers are getting more and more brazen when it comes to taking your money. The latest scam maybe the toughest to detect. Scammers are impersonating government officials with ...

KNOXVILLE, Tenn. (WATE) — A Knoxville man discovered there is a wide price range in the cost of his new free government phone. The order form lists the charge of his access wireless phone at $200, but ...

In two separate but similar Right-to-Know Law cases, a split en banc Commonwealth Court ruled that middle names and home addresses are public record, but government-issued cellphone numbers and email ...

Washington, D.C.-based Preston Burton of Poe & Burton is no stranger to high-profile legal work, having represented two admitted Russian spies and erstwhile White House intern Monica Lewinsky, among ...