(WJW) — Walgreens is introducing drive-thru shopping so you won’t have to leave your car during the coronavirus pandemic. Here’s how it works, according to the company: You pull up and ask for a menu ...

Now in its 25 th year, the Annual Drive-Thru Study is a mystery shopping study that evaluates brand performance and execution in the field. By timing and assessing each step of the drive-thruy visit, ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...