A new study suggests that car dealership service centers are losing business to general repair shops as repair costs and the frequency of repair visits are on the rise. The study was recently ...

Rising vehicle costs and longer ownership create huge fixed-ops opportunities. Kingrey outlines strategies for customer-pay ...

Cox Automotive’s latest research has good news and bad news for dealership service departments. The good news: Cars are getting older and are getting serviced more often, and the average dealership ...

Customer satisfaction with the dealership service experience has been declining for years, according to surveys, while customer happiness with independent repair shops has remained level. The main ...

TROY, Mich., March 13, 2025--(BUSINESS WIRE)--Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication ...

Ford customers are being told to expect long waits for basic repairs, and the company's leadership has a clear explanation: ...

TROY, Mich.--(BUSINESS WIRE)--The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain ...

Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership's five service advisers. But if it's a busy day, you can check in ...

Like all car people, I get asked for automotive advice all the time. Most recently, the call came from a friend I'll call Jane about a car belonging to her son, who I'll call John. His 2013 Subaru ...

Shocked by a $1,400 bill for a routine transmission service? You aren't alone. One 2022 Chevy Silverado owner found out the ...

If your car dealership has closed down, there’s no need to worry. However, you’ll want to take action to make sure all of ...