Cisco’s new platform will give channel partners more visibility and tools to track customer success, a process that has been a heavy lift for some solution providers, Cisco partners tells CRN. Cisco ...

I carry a small debt to SAP CEO Christian Klein - today I'm repaying it. Back in April, Klein answered some difficult questions in my piece, SAP RISE in review - CEO Christian Klein responds to the ...

A new partner delivery quality framework, along with free access to test and demonstration cloud software and a new “Endorsed Apps” designation for partners, top this week’s virtual SAP Global Partner ...

In application modernization, how does one scale expertise without compromising the quality of products? IT services provider Hitachi Vantara LLC has an established portfolio of specialized solutions ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

In May, former Starbucks CEO Howard Schultz posted on LinkedIn about how Starbucks significantly missed shareholder expectations. The post since garnered more than 11,300 reactions and more than 1,500 ...

PALO ALTO, Calif.--(BUSINESS WIRE)--VMware, Inc. (NYSE: VMW) today announced the next evolution of VMware Partner Connect – the company’s singular, unified, global partner program. Partner Connect’s ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Affinity's Co-Founder, Ray Zhou, wants to bring relationship intelligence to the world because every opportunity begins with a relationship. Finding product-market fit (PMF) is one of the greatest ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...