Customer service jobs just can't escape the generative AI jobs-eating machine. At least according to another study on the impact of the transformative technology that's red-hot even as we approach the ...

FILE - Consumer Financial Protection Bureau Director Rohit Chopra, speaks from the South Court Auditorium on the White House complex in Washington, April 11, 2022. The Consumer Financial Protection ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

NEW YORK (AP) — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what the ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

There’s a lot of hype surrounding artificial intelligence (AI), and as it's integrated into more and more aspects of everyday life, its influence and capabilities are only projected to increase. While ...

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit Typical office environment. May require some lifting of ...

If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Chatbots could be a better solution to ...