Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

More and more, customers are taking control of their experience. Amazon.com is a perfect example of how a company has given complete control to its customers. They can research products, compare ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Flexible Work Opportunities for Customer Support Professionals Scottsdale, United States – December 21, 2025 / Liveops / SCOTTSDALE, AZ – December, 2025 – Liveops, a leader in flexible customer ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

Some Tesla and Starlink customers have said service at Elon Musk's companies needs to be improved. Despite Tesla's success, customers' complaints could tarnish the reputation of the business. Here's a ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

Faith writes guides, how-tos, and roundups on the latest Android games and apps for Android Police. You'll find her writing about the newest free-to-play game to hit Android or discussing her paranoia ...