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Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

While it would’ve been easier for Jared Cohen to fly directly into Orlando to visit his family early this month, the self-described transit enthusiast wanted to ride the Brightline while in Florida. A ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...