When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions. Today’s top companies rely heavily on human insight to guide their strategies ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Customer questions are often more than simple requests for information. But in our eagerness to provide answers, we often overlook the deeper insights that these questions hold. We get so focused on ...

Opinions expressed by Entrepreneur contributors are their own. Do you sometimes think your customers are clueless based on the questions they ask? If so, you are not alone. A new survey from ...

Almost every day in the Magic Kingdom at Walt Disney World Resort, at least one Guest stops a Cast Member to ask “What time is the three o’clock parade?” The question appears to have an obvious answer ...

Opinions expressed by Entrepreneur contributors are their own. Here’s a problem that’s becoming more common all the time: You have a question about your cellular or Internet service, for example, so ...