Everybody wants more customers and more orders. But does your company know how costly those customers and their orders are? It should. And some companies do, based on the results of the IndustryWeek ...

Merchants must constantly meet and exceed ever-changing customer expectations. It’s what makes shoppers choose one brand over another. A critical component of delivering on customer expectations is ...

Two seemingly diabolical forces are vexing manufacturers these days: an inability to raise prices and customers demanding cheaper products, faster service and more functional support from suppliers.

In a supply chain landscape shaped by unpredictability and growing customer expectations, the role of the order management system (OMS) has evolved beyond mere orchestration. It’s no longer enough to ...

Home Depot announced on its Q1 earnings call that it has gone live with its first in-store implementation of a new customer order management system (OMS), with plans to roll it out across its U.S.