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Providing real-time product and service recommendations has become a “must-do” for online retailers. But the secret ingredient is one that you likely already have — all the customer data you’ve ...

At its mystery-shrouded event in San Francisco, Facebook has unveiled Graph Search as a potentially massive new feature to help find relevant results among the photos, likes and other information that ...

Startup Quander aims to help brands "deliver a memorable, measurable, multi-sensory brand experience". It uses interactive technology to enhance the customer experience, while capturing the data that ...

Data plays an integral role in the success of a marketing campaign. Without data, it's impossible to understand what your customers want or how they interact with your brand online. Modern businesses ...

When Google introduced the Knowledge Graph in 2012, they initiated the shift to semantic search -- the greatest shift in search since the introduction of the Page Rank algorithm. Instead of relying on ...

Customer experience champions often face an uphill battle trying to start new initiatives or change their company’s mindset. It often isn’t as easy to see the value of customer experience as it is to ...

By connecting data points in an experience graph, a more complete narrative emerges about the ways we learn and build skills over time, and how this growth leads to real-world outcomes. And the shift ...