Hartford Conn.-based Aetna added behavior-based security measures to its customer-facing Aetna Mobile app, The Wall Street Journal reports. The app will continuously monitor user behavior, such as a ...

"The fake customer service scam has probably been going on for at least a year, not necessarily as it relates to Cash App, but to many other companies," said Lori Wilson, President and CEO of the ...

A phrase I’ve heard throughout the pandemic is that the contact center became the front door for business. While there’s some truth to that, we shouldn’t dismiss the businesses that did keep their ...

CVS Health is rolling out a new customer app that aims to make it simpler and more convenient for users to manage health benefits, pharmacy benefits and prescriptions. Within the application, users ...

The smartphone has become the center of digital life. Every journey, from shopping to issue troubleshooting to entertainment, increasingly begins and ends on our mobile devices. For brands, this shift ...

What’s the difference between a non-technology company building a customer-facing app and a tech company building and supporting a software-as-a-service (SaaS) product? One might suggest differences ...

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