With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

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Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

When systems engineers build or repair computer software or hardware, they need consistent processes in place to keep it running smoothly. Configuration management is the name for this set of ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Application development is changing rapidly under Agile development/continuous delivery pressure. Deployment is also changing as components and services become the ...