When a Los Angeles outsourcing company opened a call center in the Philippines years ago, it was considered an odd place, since most offshore call centers are in India. But it turns out it may have ...

Smart Communications, a mobile phone company in the Philippines, has come up with a clever way to market and distribute their services: an Internet cafe and call center mobile unit. The endeavor, ...

Expedia Corporate Travel recently revealed plans to bring some of its call center functions back to the U.S. from Manila, Philippines, where they had been handled by PeopleSoft. That decision closely ...