Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design. In an effort to provide a consistent, ...

Spacious, comfortable, versatile, and great to drive, the Mazda CX-80 combines progressive design anchored in Japanese ...

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

One of the hardest things about design is keeping track of the terminology. There are many words to learn, and definitions frequently overlap. But don’t think for a moment that any two terms mean the ...

While studying traditional news journalism in college, Jake realized he was smitten by all things automotive and wound up with an internship at Car and Driver. That led to a career writing news, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been a turbulent past few years for business, and unfortunately, the ...

Creating 'sticky' customer experience (CX) is about more than just brand loyalty - it's about staying relevant and interesting to customers wherever they are in a buying cycle. In fact, argues Nick ...

FREMONT, Calif., Nov. 22, 2021 (GLOBE NEWSWIRE) -- Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced that they ...

Car enthusiasts typically greet each newly launched crossover SUV with an eye roll at best and, at worst, complete revulsion. After all, crossovers are replacing passenger cars in the garages of ...

The competition is plentiful with some hard hitters from Japan and even America. However, the $37,900 Mazda CX-50 punches ...