J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

Between 2019 and 2021, incoming phone calls to Service Departments steadily increased by 16.3% — from an average of 9,904 calls per month to 11,534 calls. As inventory shortages plague the automotive ...

THE WORLD is overcome with so many transformative changes. Artificial Intelligence (AI) seems to be infusing daily life so rapidly — though I think “rapid” can no longer adequately describe the pace ...

Premier Auto Protect helps car owners avoid costly vehicle repairs with its vehicle service contracts. The company offers four plan levels, which all include a 30-day money-back guarantee and 24/7 ...