Yesterday Apple updated its online product and services support page to directly allow users to view the schedule and make appointments at their local Apple Store's Genius Bar. This aims to make it ...

Apple is trialing a new in-and-out store concept in California as it prepares for an unprecedented annual fall hardware launch cycle set to take place in the era of coronavirus. Dubbed "Apple Express, ...

Apple is readying a pair of notable improvements for Apple Store Genius Bars to be rolled out over the next couple of months, according to sources. Currently, Apple Stores allocate a fixed amount of ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars never ...

The vision of the Apple retail store model is a beautiful thing: Gorgeous fixtures, interactive demos, a theater and even a tech-support Genius Bar that make technology friendly. The reality is often ...

If you’ve ever had to call upon Apple’s support services and found its website confusing and its in-store Genius Bar too busy (or too far away), help may soon be at hand in the form of an app the ...

9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7. Try it now. Even though Apple arguably makes some of ...

People who want to grab walk-in appointments from the Genius Bar may have a new reason to celebrate. According to a report by Mark Gurman at 9to5Mac, Apple will be rolling out a new version of its ...

My iPhone was charging with all the consistency of two consecutive Donald Trump pronouncements. This meant one thing: I'd be forced to visit a place that makes me feel like a stray chicken claw inside ...

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